Refund policy

Return & Refund Policy

Effective Date: 01/01/2026

Thank you so much for supporting our small business. Customer satisfaction is our priority! If there is an issue with your order, please do not hesitate to contact us at threebrothersgranary@yahoo.com. Please include your order number in the email if possible, and we will reply within two business days.

Returns
Due to the nature of our products, we can’t accept returns for change of heart. Returns will be accepted if we send you the wrong product.

Apparel & Print-on-Demand Items

Our clothing items (t-shirts and apparel) are printed to order by our print partner and are subject to a separate return policy from our handmade goods.

We accept returns or replacements for:

Items that arrive defective, damaged, or with a print error
Items sent in the wrong size or color from what was ordered

We do not accept returns for:

Sizing issues where the correct size was ordered (please refer to our size guide before purchasing)
Change of mind or buyer's remorse
Items that have been worn, washed, or altered

To request a replacement or refund for a defective item: Contact us at threebrothersgranary@yahoo.com within 30 days of delivery with your order number and a clear photo of the issue. We'll work with our print partner to make it right — either a reprint or a full refund, depending on the situation.

Cancellations: Because production begins quickly after an order is placed, cancellations must be requested within 30 min of purchase. After that, we cannot guarantee the order can be stopped.

The following section pertains to all non-apparel items sold in our shop:

Non-Returnable Items

The following items are not eligible for return or refund:

Opened or used skincare products.
Products damaged due to misuse or improper storage.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item (see apparel section for specific return and replacement details), contact us within 3 days of delivery at threebrothersgranary@yahoo.com.

Please include:

Your order number.
A description of the issue.
Clear photos of the product and packaging.

We will review your request and, if approved, provide a replacement or a full refund at no additional cost.

Refunds

Once we receive your request, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.